Last Updated: July 18, 2026

At Peptall, we maintain strict quality control and safety standards. Due to the sensitive nature of our research-grade products, we operate under a strict Final Sale policy. Please review the terms below before finalizing your order.

1. Final Sale Policy

All products sold by Peptall are intended exclusively for laboratory research purposes. To ensure the integrity, purity, and safety of our inventory, we do not accept returns, exchanges, or order cancellations once an order has been processed. By completing your purchase, you acknowledge and agree that your order is non-returnable and non-refundable.

2. Exceptions & Limited Remedies

While all sales are final, we recognize that logistical errors may occasionally occur. We may, at our sole discretion, review requests for a replacement, reshipment, or store credit only under the following verified circumstances:

  • Order Discrepancies: You received an item different from the one ordered.
  • Damaged Goods: The product arrived in a damaged or compromised condition.
  • Confirmed Loss: The shipment is formally documented as lost in transit by the carrier.

3. Reporting Procedures

To be eligible for a review of the issues listed above, you must adhere to the following protocol:

  • Reporting Window: All claims must be submitted to our support team within 48 hours of the delivery date or the expected delivery date. Claims submitted outside of this timeframe will not be reviewed.
  • Documentation: To facilitate a swift resolution, you must provide supporting evidence, including clear photographs of the damaged product, the packaging, and the original shipping label.
  • Discretion: Peptall reserves the right to deny any claim that lacks sufficient evidence or fails to meet the reporting criteria.

4. Shipping Liability

  • Customer Responsibility: It is the customer’s sole responsibility to verify that all shipping details (including address, suite number, and postal code) are accurate prior to checkout. We are not liable for shipments sent to incorrect addresses provided by the customer.
  • Carrier Limitations: Peptall is not responsible for transit delays, customs holds, or carrier-related errors. Once a package is accepted by the carrier, the risk of loss transfers to the customer.

5. Non-Returnable Items

For safety, regulatory compliance, and quality assurance, no products may be returned to our facility under any circumstances. Unauthorized returns sent to our warehouse will not be processed, and no refunds will be issued.

6. Policy Modifications

Peptall reserves the right to amend or update this Refund & Return Policy at any time. Any changes become effective immediately upon posting. Continued use of our website and services signifies your ongoing acceptance of these terms.